Team,
Please review the below carefully and ensure your understanding of these very important policies and expectations.
Media Relations Policy
Below is link to Aramark’s policy. Please read and understand.
Aramark External Communications Policy
Specific to CDS, the University wants all media requests to be routed through University Communications, to which Taylor Williams is the conduit. So ALL media requests (DTH, local newspaper, news stations, trade organizations & magazines, etc.) should be responded to as follows:
“We have been instructed that all media inquiries be routed to University Communications. To that end, I’d be happy to get your name and contact information to pass along to them.”
Once you have their contact information, as soon as possible, provide to Taylor W. as well as the context of their inquiries, if known. As a reminder, do not offer interviews of any kind without the proper approval process as described above.
Accidents
After facilitating whatever medical care is necessary for a customer or employee accident in our operation, please follow these steps:
Call in the accident to the Risk line (800-645-7475). Make sure that you are clear as to the location and component # when reporting. Also, if you have any suspicions about the veracity of the employee account, advise of those as well during the initial call-in.
Complete the CDS internal accident reporting form and email to the entire management team.
Claim #:
Date/time.
Is the employee okay?
Did we provide first aid?
Was professional medical attention required?
When are they expected back to work?
What happened with all the details.
What equipment was used when the injury occurred?
What risks have been identified in the environment where the injury occurred?
Did the employee re-enact the accident?
What are the corrective actions?
Was the SAFE Investigation completed in GMM?
3. Complete the SAFE investigation in the GMM portal NLT 24 hours after the initial call-in of the accident.
When completing step 2 & 3, please focus on identifying the true root cause for the accident and the solution. It is not acceptable to just by default blame the employee… we must determine the root cause so that we can develop action plans, corrective actions and additional training/coaching to mitigate the chance for a repeat in your unit or another unit.
Also, please make sure that employees know ALL accidents, not matter how minor they seem, MUST be reported immediately to a manager (before the conclusion of their shift). Failure to do so may result in disciplinary action. This will protect the employee’s rights under the law by allowing us to call it in to the Risk line while also conducting an appropriate investigation to identify and correct the root cause of the accident.
Email Christen & Leadership Team Immediately
Ensure that you immediately email your supervisor, the entire leadership team, AND Christen Flowers without delay in the event these situations occur:
Fire alarms in your building – when it happened, when it ended, and the root cause (if known).
Department of Public Services (DPS) visits to your location – for any reason except to dine with us.
Negative customer interactions that may result in a report to someone at the University.
Negative employee interactions that may result in a report to someone at the University (yelling, fights, negative behavior in view of customer).
Food safety/FBI issue – immediately upon report by a customer. What time/station, who reported, how many, get a picture, what’s been done to correct, assessment of root cause.
Major facility issue – power outages, major ceiling leaks, significant plumbing issues.
Dish machines out of order – when it happened, when it ended.
Immediate communication of these items ensure we do not leave Christen out of the loop. Especially on things that may get reported to her superiors (or posted on social media) prior to her being made aware.
Social Media Policy
Aramark policy and “do’s & dont’s” document below. Please read and understand.
Dress Code Policy, Computers & Phones
It is important that our employees maintain a professional appearance that reflects well on themselves, our clients and Aramark. Please familiarize yourself with Aramark’s dress code policy linked below.
Always be aware that your computer and, for most, your phone is the property of Aramark & everything done on those devices belong to and can be retrieved by Aramark.
Safety Risk
If you ever are in a position to send an employee or manager home due to a workplace harassment or violence issue, or if you suspect “something is up” with an employee’s behavior that may lead to harassment or violence, text your supervisor, the leadership team and Christen immediately. Be sure to call Campus Police (919-962-6565) immediately to report the situation or your concerns. We must remain diligent in our role to help keep the campus and our employees safe.
Business Conduct Policy
Every year, managers will get a notification to take their BCP training. Here’s a link to the Aramark BCP policy. Be familiar with it and your obligations under it.
Food Allergy Policy
Below is a link to Aramark’s Food Allergy Policy. Please read it carefully and understand.
Food Safety
Although listed last, this is of the utmost, highest priority. All the great things that we have done and will do can be undone very quickly with a food safety issue tracked back to our unintentional negligence. There’s nothing “lucky” about food safety and Aramark; neither we or our clients believe in “honest mistakes” when it comes to something that is foundational to our value proposition, especially as it relates to the day-to-day workings of our business. Aramark has an entire process around food safety. The Company spends a large amount of time training us on that process and has built a lot of great tools and training aids to support that process. Never assume anything regarding food safety – instruct, expect & inspect on a regular basis. Know that your #1 responsibility to our customers and clients is to own the process of serving safe food. That responsibility is collective to our entire team, but is dependent on individual knowledge & engagement, every minute of every day.